1. Introduction
Myco-Feeds ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website or purchase our products and services.
2. Information We Collect
We may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Billing information
- Company name (where applicable)
- Order history
- Website usage information
- IP address
- Browser information
- Cookie data
3. How We Collect Information
Information is collected when you:
- Complete a contact form
- Purchase products
- Register for training
- Subscribe to newsletters
- Contact customer support
- Browse our website
4. Why We Collect Your Information
We use your information to:
- Process and fulfil orders
- Deliver products
- Respond to enquiries
- Provide customer support
- Improve our services
- Send order updates
- Send marketing communications (only with your consent)
- Comply with legal obligations
5. Legal Basis
We process personal information where:
- You have provided consent;
- It is necessary to fulfil a contract;
- We have a legal obligation; or
- We have a legitimate business interest that does not override your rights.
6. Sharing Information
We do not sell your personal information.
Your information may be shared with:
- Courier companies
- Payment service providers
- Website hosting providers
- Email service providers
- Professional advisers where legally required
7. Data Security
We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss or misuse.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by South African law.
9. Your Rights
Under POPIA you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where legally permissible
- Withdraw consent
- Object to processing
- Lodge a complaint with the Information Regulator
10. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Improve user experience
You may disable cookies through your browser settings, although some website functions may not operate correctly.
11. Third-Party Services
Our website may use trusted third-party services including payment gateways, analytics tools and email platforms. These providers have their own privacy policies.
12. Contact
Questions regarding this Privacy Policy may be sent to:
Myco-Feeds
Email: info@mycofeeds.co.za
Website: www.mycofeeds.co.za
13. Changes
We reserve the right to amend this Privacy Policy at any time. Updated versions will be published on this page.