At Myco-Feeds, customer satisfaction is important to us. This policy explains how we handle deliveries, returns, refunds and exchanges in accordance with the Consumer Protection Act, 68 of 2008.
Shipping
- Orders are processed within 1–3 business days after payment has been confirmed.
- Delivery times vary depending on your location and the courier service used.
- Where available, customers will receive tracking information once their order has been dispatched.
- While we aim to meet estimated delivery times, delays caused by couriers or circumstances beyond our control may occur.
Fresh Oyster Mushrooms
- Fresh mushrooms are perishable products.
- Customers should inspect their order immediately upon delivery.
- If mushrooms arrive damaged, spoiled or in an unsatisfactory condition, customers must notify Myco-Feeds within 24 hours of delivery and provide clear photographs of the product.
- Eligible claims may receive a replacement, store credit or refund after assessment.
DIY Mushroom Grow Kits – Growth Guarantee
Our DIY Mushroom Grow Kits contain live mushroom cultures and are designed to produce fresh oyster mushrooms when the supplied instructions are followed and suitable growing conditions are maintained.
Our Guarantee
If your grow kit does not produce mushrooms within 4 weeks from the date you begin the growing process, you may qualify for either:
- A full refund; or
- A replacement DIY Mushroom Grow Kit.
To Qualify
Customers must:
- Follow all cultivation instructions supplied with the grow kit.
- Contact Myco-Feeds immediately if any problems are experienced during the growing process and no later than the end of the 4-week period.
- Provide photographs or videos of the grow kit if requested to assist with troubleshooting and assessment.
Our support team will first assist with troubleshooting, as many growing issues can be resolved through simple adjustments to humidity, airflow, lighting or temperature.
If, after assessment, it is determined that the grow kit failed despite being used according to our instructions, Myco-Feeds will provide either a refund or replacement at no additional cost.
Returns
Returns are accepted where:
- The incorrect product was delivered.
- The product was damaged during delivery.
- The product is defective upon arrival.
- The customer qualifies under our DIY Mushroom Grow Kit Growth Guarantee.
Where applicable, products should be returned unused and in their original packaging unless the nature of the defect makes this impractical.
Exchanges
Where stock is available, Myco-Feeds may offer an exchange instead of a refund if this is preferred by the customer.
Refunds
Approved refunds will be processed using the original payment method within a reasonable period after the claim has been assessed and approved.
Items Not Eligible for Return
Unless defective or otherwise required by law, the following are generally not eligible for return:
- Fresh mushrooms after successful delivery.
- Opened or used cultivation supplies.
- Training or workshop services already attended.
- Digital products or downloadable materials.
Consumer Rights
Nothing in this Policy limits or excludes any rights available to consumers under the Consumer Protection Act, 68 of 2008.
Contact Us
For delivery enquiries, returns or refund requests, please contact:
Myco-Feeds
Email: info@mycofeeds.co.za
Website: www.mycofeeds.co.za